TERMS & CONDITIONS

This website (https://cannaco.co.za/) is owned
and operated by The Cannaco Company Proprietary Limited (“Cannaco”). Throughout
the site, the terms “we,” “us,” and “our” refer to Cannaco. Cannaco provides
this website, including all information, tools, services, and products
available on the site, to you, the user, conditioned upon your acceptance of
all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in
our “Service” and agree to be bound by these Terms of Service (“Terms”),
including additional terms, conditions, and policies referenced or linked
herein. These Terms apply to all users of the site, including browsers,
vendors, customers, merchants, and contributors of content (“users,” “you,” or
“your”).

These Terms form a legally binding agreement between Cannaco and you.
Please review them carefully before using our website. By accessing or using
any part of the site, you agree to these Terms. If you do not accept all the
terms and conditions outlined here, you may not access the site or use our
services.

SECTION 1 – GENERAL CONDITIONS

Cannaco reserves the right to refuse service or the sale of products to
anyone for any reason at any time. By using this website, you confirm that you
are at least 18 years old and have the legal capacity to enter into agreements
under South African law or are an emancipated minor. You agree not to use our
products for any illegal or unauthorised purposes. Your use of our website and
products must comply with all applicable laws in your jurisdiction, including
but not limited to copyright laws.

Additionally, you must not transmit any viruses, worms, or harmful code
through our website. Any breach or violation of these Terms will result in the
immediate termination of your access to our website and services. Payment
information, such as credit card details, is always encrypted during transfer
over networks for your security. Cannaco is not responsible for content
transmitted over unsecured networks.

SECTION 2 – ACCURACY, COMPLETENESS, AND
TIMELINESS OF INFORMATION

Cannaco is not responsible for any inaccuracies, omissions, or outdated
information on this website. The material provided is for general information
purposes only and should not be the sole basis for decision-making without
consulting primary, accurate, and up-to-date sources. The website may include
historical information, which is provided for reference only and may not be
current. Cannaco reserves the right to modify website content at any time
without obligation to update users.

SECTION 3 – PRIVACY POLICY

Cannaco collects personal information from users to improve services, fulfil
orders, and comply with legal obligations. This includes Device Information (IP
addresses, cookies, etc.), Order Information (name, shipping/billing address,
and payment details), and Supplier Information (business registration details).

Device Information is collected through cookies, log files, and other
tracking technologies. Order Information is collected when you make a purchase,
and Supplier Information is collected when you engage with Cannaco as a
business partner. Personal information is used to process orders, improve
customer experience, and send marketing communications (where consent is
provided).

You have rights under POPIA, including access to your personal
information, correction of inaccuracies, and the right to withdraw consent for
marketing communications. Cannaco shares data with trusted third parties, such
as payment processors and delivery partners, but does not sell personal data to
third parties. Cannaco ensures compliance with data protection regulations and
implements security measures to protect personal information.

For detailed information on data usage, refer to Section 13 – Privacy
Policy.

SECTION 4 – PRODUCTS AND SERVICES

Products sold online may have limited quantities and are subject to
return or exchange as outlined in the Return Policy. Cannaco has made every
effort to display product colours and images as accurately as possible;
however, Cannaco cannot guarantee that your device's display will reflect the
actual colours of products. Prices, descriptions, and availability are subject
to change without prior notice. Cannaco reserves the right to limit sales to
any person, geographic region, or jurisdiction and to discontinue any product
or service at its sole discretion.

SECTION 5 – RETURNS AND REFUNDS

Refunds or exchanges are available within 14 days of receiving your
purchase. If more than 14 days have passed, Cannaco cannot offer a refund or
exchange unless the product is defective. Defective products are those with
material imperfections or other characteristics that make them less acceptable
than what a reasonable person would expect.

Returns must be unused, in their original condition, and include all
parts and packaging. Direct marketing purchases can be returned within 7 days
of receipt for any reason but return shipping costs are the buyer’s
responsibility. Refunds for non-defective returns exclude shipping costs.

Cannaco processes refunds upon inspection of returned items. The refund
amount will be credited to the original payment method within a specified
number of days. If you believe you have not received your refund, check with
your bank or credit card provider before contacting Cannaco for assistance. For
detailed information, refer to Section 12 – Refund Policy.

SECTION 6 – USER COMMENTS AND SUBMISSIONS

By submitting feedback, creative ideas, or other content, you agree that
Cannaco may use, edit, and publish the content without restriction or
compensation. Cannaco reserves the right to remove content deemed offensive,
unlawful, or in violation of intellectual property rights. Users are solely
responsible for the accuracy and legality of their submissions.

SECTION 7 – THIRD-PARTY LINKS

The website may include links to third-party websites. Cannaco is not
responsible for the accuracy, content, or privacy practices of such websites.
Users engage with third-party websites at their own risk and are encouraged to
review the terms and policies of those websites before proceeding.

SECTION 8 – GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of South Africa. Any disputes
arising under these Terms will be resolved in South African courts. Users may
also contact the South African Information Regulator for complaints related to
data protection.

Contact details for the Information Regulator:

Website: www.justice.gov.za/inforeg

Email: POPIAComplaints.IR@justice.gov.za

SECTION 9 – CONTACT INFORMATION

For questions about these Terms, please contact Cannaco at the
following:

Email: info@cannaco.co.za

Phone: 060 971 2215

Physical Address: 784 Lerato Street, Faerie Glen, Pretoria, South Africa, 0081

This document is effective as of 1 Jan 2021.