Cannaco Wholesale Agreement
Please note that our products are offered at wholesale cost to retailers for the purpose of resale. All authorized wholesalers will receive a Wholesale Price List with a Recommended Retail Price (RRP), shipping excluded. Please complete a wholesale account application form. Accounts will be reviewed annually. We reserve the right to cancel an account if Cannaco’s goods are not being well maintained, displayed well, kept in good hygiene (sample/tester products replaced as needed) or if the account changes ownership. Duplication or adulteration of products or packaging or falsely representing products as your own is strictly prohibited.
Fulfilment can take up to 3 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 1-3 working days and up to 7 working days for outlying areas. Additional shipping fees may apply.
Shipping & Handling
The shipping charges quoted in your order are based on a third-party courier company. All orders will have Delivery Confirmation added. Cannaco reserves the right to refuse any order felt to be fraudulent.
Orders must be paid for in full prior to shipment. If paying via EFT, please email us through the proof of payment to email@example.com
Wholesale Exchange & Restocking Fees
We stand behind our products and want to maintain a great relationship with our Wholesalers. Cannaco will accept product exchange within 60 days of order delivery, a monetary refund will not be given. There is a 15% restocking charge for all exchange orders. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for exchange and the new products and we’ll gladly exchange the products for the same value, less 15%. Shipping & handling charges are not refundable.
Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials, please take photos and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to Cannaco within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.
Cancelling/Changing Your Order
Due to our size and efficient fulfilment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.
It is your responsibility to maintain a clean environment and replace tester products as needed.
We will not share your information with anyone. Your information will be added to a inhouse Cannaco reseller list only to be notified of any important changes that directly affect your account and sales of Cannaco.
Cannaco will send updated product photos for use on your website in order to maintain a consistent presentation of the brand. All Cannaco material, including text from our website, ads, catalog, and other written documentation, may be used. Cannaco will review your site periodically to ensure all product information is correct and updated.